Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Extreme emergency cases (i.e. an animal is hit by a car) shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We request that animals be placed on a leash or in pet carriers before entering the building.

Cancellation Policy

We understand that sometimes there are circumstances beyond your control and you may have to cancel your appointment. We ask that you make an effort to cancel your appointment 24 hours before your scheduled appointment time. In the event that you miss your appointment without giving 24 hours notice, there will be a missed appointment fee of $50 applied to your account. 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard,  cash and Interac.

Patient Arrival Policy

Please call when you are in the parking lot to let our receptionists know that you have arrived for your appointment. You will be asked to update your cell phone number and or email as we are working towards integrating the Pet Desk app for our reminders and will be contacting you by cell phone for the appointment.  

For your convenience we have printable change of address forms that you can fill out and bring with you to your appointment in the forms section of this website. 
For your protection, and that of others, we request that you wear a mask  and maintain a 6 foot distance from other clients in the parking lot or while the staff are trying to exchange patients for their appointments.



We offer our clients 24 hour emergency service.

For non-emergencies please call during our hours of operation listed below

North Bay Office

Monday

9:00 am - 5:00 pm

Tuesday

9:00 am - 5:00 pm

Wednesday

9:00 am - 5:00 pm

Thursday

9:00 am - 5:00 pm

Friday

9:00 am - 5:00 pm

Saturday

9:00 am - 12:00 pm

Sunday

Closed

North Bay Office

Monday
9:00 am - 5:00 pm
Tuesday
9:00 am - 5:00 pm
Wednesday
9:00 am - 5:00 pm
Thursday
9:00 am - 5:00 pm
Friday
9:00 am - 5:00 pm
Saturday
9:00 am - 12:00 pm
Sunday
Closed

Contact Us

We look forward to hearing from you